Giving & Receiving Feedback

Have you ever felt uncomfortable waiting to give feedback to an employee? How about receiving feedback from a superior? Many of us dread the moment we have to give feedback to or receive feedback from a peer or boss, and yet objective feedback is an essential part of professional growth and organizational success.

In this course, participants will learn how to give and receive feedback in an objective, goal-oriented way that builds individual confidence and promotes a growth mindset to drive improved business outcomes.

COURSE DETAILS

Live or Virtual training format

3 lessons

1.5 Hours completion time

After completing this course, you will be able to:

explain what feedback is and is not
deliver and receive feedback in a structured way that builds confidence and promotes professional growth

COURSE CURRICULUM

Introduction

What is feedback?
Why do we give feedback?
Practice: Identify Feedback

Colin Emerson

Delivering Feedback

Setting the stage for giving feedback
The Facts-Commentary-Impact (FCI) model for structuring feedback
Practice: Delivering FCI Feedback

Colin Emerson

Receiving Feedback

Preparing to receive feedback
The Listen-Question-Reflect (LQR) model for receiving feedback
Practice: Receiving Feedback

Colin Emerson

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